Terms of Service

Last updated: July 11, 2026

Plain-English summary

OctoReception is an AI phone receptionist that answers your calls, takes messages, and logs booking requests — it's operated by OctoAIverse (Canada). It's AI, so it can make mistakes; review anything important yourself. You pay a monthly plan with included minutes, extra minutes cost $0.45 CAD/min unless you set a spending cap, and you can cancel anytime. Your first subscription is covered by a 7-day money-back guarantee. Calls are recorded and transcribed to run the service — you're responsible for telling your callers that, per the recording-consent laws where you operate. Don't use this for 911 or other emergency lines.

1. The service

OctoReception ("the Service") is an AI-powered phone receptionist operated by OctoAIverse ("OctoAIverse", "we", "us"). It answers incoming calls on your behalf, takes messages, records booking or appointment requests, and can share basic information about your business (hours, services, FAQs) that you provide us. Responses are generated by artificial intelligence and may contain errors, omissions, or misunderstandings. You are responsible for reviewing messages, booking requests, and call summaries before relying on them for anything important.

2. Subscriptions and billing

Plans are billed monthly in Canadian dollars (CAD) and include a set number of receptionist minutes. Minutes used beyond your plan's allowance are billed at $0.45 CAD per minute. By default, your receptionist keeps answering calls even after you exceed your included minutes — you can instead set an optional monthly spending cap in your account settings, after which the Service will stop answering new calls until the next billing period or until you raise the cap. Subscriptions renew automatically each billing period. You may cancel at any time; cancellation takes effect at the end of your current billing period (see the Refund & Cancellation Policy for details).

3. Money-back guarantee

Your first subscription payment is covered by a 7-day money-back guarantee. See our Refund & Cancellation Policy for how to request a refund.

4. Phone numbers

Any phone number provisioned for you as part of the Service remains the property of, and is administered by, OctoReception — you do not own or control the underlying number. If you choose to forward calls from your own existing business line to your OctoReception number, that forwarding is configured on your own carrier account and is your responsibility to set up, maintain, and pay for; OctoAIverse is not responsible for your carrier's forwarding behavior, fees, or outages.

5. Call recording and consent

Calls handled by the Service are recorded and transcribed so that the AI receptionist can function, so we can provide you with summaries and messages, and so we can maintain service quality. You, the customer, are responsible for complying with call-recording and consent laws that apply to your business and your callers. These laws vary by jurisdiction — some require the consent of only one party to the call ("one-party consent"), others require every party's consent ("all-party" or "two-party consent"), and in Canada this includes obligations under the federal Personal Information Protection and Electronic Documents Act (PIPEDA) as well as applicable provincial privacy legislation. If your jurisdiction or your callers' jurisdictions require disclosure that calls are recorded or that an AI is answering, you are responsible for providing that disclosure (for example, in your greeting script or signage).

6. Acceptable use

No illegal, fraudulent, deceptive, or harassing use of the Service.
The Service must not be presented to callers, customers, or the public as capable of handling emergencies. It is not a substitute for 911 or other local emergency services, and must not be used as the primary or sole line for emergency calls.
No use that infringes another party's rights or violates applicable law.

7. Availability

We aim for high availability but do not guarantee uninterrupted or error-free operation. The Service depends on third-party providers (including telephony, voice AI, and hosting providers) outside our direct control. We will use commercially reasonable efforts to maintain and restore service, but we do not offer an uptime guarantee or service-level credits unless separately agreed in writing.

8. Limitation of liability

To the maximum extent permitted by law, OctoAIverse's total liability arising out of or relating to the Service is limited to the fees you paid us in the three (3) months preceding the claim. OctoAIverse is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, even if advised of the possibility of such damages. The Service is provided "as is" and "as available," without warranties of any kind, express or implied, except where such disclaimer is not permitted by law.

9. Changes to these terms

We may update these Terms from time to time. If we make a material change, we will provide notice (for example, by email or an in-app notice) before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

OctoReception is a service of OctoAIverse. Questions: support@octoaiverse.com